The continuing Policy of Lifting Technology Limited is to provide a high quality, professional and efficient service to ensure the satisfaction of all of the requirements of our clients. This achievement will result in securing efficiency, a strong customer focus and enhancement of long-term sustainability and profitability within the Organisation.
Our Vision is to build, install and maintain our product solutions in every commercial environment across the UK.
Our Mission is to use our expertise and knowledge to specify the optimum solution for every customer; to supply, test and install quality lifts from Denmark; support customers with life-long service and maintenance plans; provide the highest level of customer service at every stage of a project; be approachable, open, honest, and build lasting customer relationships.
- Expert advice
- Reliability in everything we do
- Quality of all we manufacture and maintain
- Service of the highest level through every stage of our client’s journey.
To do this we undertake to ensure sufficient resources are made available within the company through communication, engagement, and practical example and training. This makes certain that Quality is the aim of all members of the organisation.
The Management Team will show leadership and commitment, and bear the responsibility for establishing, implementing, integrating and maintaining the Quality Management System. Through direction and support, each employee will have a proper understanding of the importance of the Quality System function, their responsibility to contribute to its effectiveness, and its direct relevance to the success of the organisation. Equally, every employee is responsible for, and will be trained to perform the duties required by his or her specific role.
The Organisation has a Policy of promoting continual improvement and setting of Quality Objectives in line with the framework laid down within ISO 9001:2015 Standard. Our current objectives explore changing and implementing processes such as a paperless system to better efficiency and workflow; We are also moving to a cloud based system to offer a solution eliminating logistical pressure; in line with making quality the aim we are looking how quality training is filtered through the business; with a new service centre established we are resourcing ways to improve our stock and warehouse systems to improve our accuracy of inventory orders, better organisation, saving time and money, increase efficiency and productivity, with the ultimate goal of increasing customer satisfaction. These objectives will address the risks and opportunities within the organisation as determined by top management.
We hereby certify that this Quality documentation describes the Quality System in use within the organisation to meet the requirements of ISO 9001:2015.